Refund policy

Please see the below clauses regarding returns. Our policies can be read in full here.

6. RETURNS
6.1. If you are returning the goods to us in accordance with your statutory rights, and you are not making a claim under the warranty at clause 4 above, please let us know as soon as possible after delivery or collection by telephone, by email at art@creedgallery.com or by post to Customer Services department: 4 Hermitage Parade, Ascot, SL5 7HE; providing your name, address, phone number, email address, order details, order number and proof of purchase of the goods.

We will ask you to return the goods to us or (at our option) arrange return postage on your behalf or collection and once we have checked that the goods are damaged, faulty or defective or otherwise do not conform with these terms, we will either (at your option):

6.1.1. Repair the goods; or

6.1.2. Replace the goods; or

6.1.3. Provide you with a refund.

6.2. Goods will not be accepted for return unless we are reasonably satisfied that they are damaged, faulty or defective or otherwise do not confirm with these terms.

6.3. Goods to be returned by you to us must clearly show the order number on the packaging.

6.4. You are responsible for arranging and paying for the return of the goods to us under this clause 6, but you may be able to reclaim these costs from us in the case of online orders. You accept the risk in the goods during shipping the goods back to us, where you have arranged the return of the goods to us.

6.5. Where we have either arranged return shipping on your behalf or collection, we will accept the risk in the goods during shipping the goods back to us.

7. CANCELLATION
7.1. If you are contracting as a consumer and your order is not taken in person at our business premises, you may cancel your contract to purchase the goods at any time within 14 days, beginning on the day after you receive the goods.

This right of cancellation does not, however, apply in the case of bespoke goods made or commissioned to your specific order.

To cancel a contract, you just need to let us know that you have decided to cancel. You can contact the gallery you purchased from or contact our customer services team by telephone, by email at art@creedgallery.com or by post to Customer Services Department, 4 Hermitage Parade, Ascot, SL5 7HE.

If you are e-mailing us or writing to us, please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.

7.2. If you cancel your contract, we will:

7.2.1. Refund you the price you paid for the goods. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a retail outlet;

7.2.2. Refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of goods within 3-5 days at one cost but you choose to have the goods delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option; and

7.2.3. Make any refunds due to you as soon as possible and in any event within the deadlines indicated below:

7.2.3.1. If you have received the product and we have not offered to collect it from you: 14 days after the day on which we receive the goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the goods back to us.

7.2.3.2. If you have not received the goods or you have received them, and we have offered to collect them from you: 14 days after you inform us of your decision to cancel the contract.

7.3. We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the product, we may refund you in vouchers.

7.4. If goods have been delivered to you before you decide to cancel your contract:

7.4.1. Then you must return them to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the contract. You can either send them back, return them to us in-store or hand them to our authorised carrier. If we have offered to collect the goods from you, we will collect the goods from the address to which they were delivered. We will contact you to arrange a suitable time for collection;

7.4.2. Unless you are returning the goods to us pursuant to your statutory rights or you are returning the goods to us under the warranty at clause 4 (in this case, see clause 4 or clause 6 as applicable), you will be responsible for the cost of returning the products to us. If the product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the product to you, these costs should not exceed the sums we charged you for delivery. If we have offered to collect the product from you, we will charge you the direct cost to us of collection.

7.5. Apart from the special circumstances described above, you may only cancel your order with our agreement. Any deposit held will be used to defray our initial costs and expenses of fulfilment and any remaining deposit (or part of it) will be retained by us to be used as a credit against the purchase of other goods for the same or higher price. In the case of goods which we are unlikely to be able to use or sell elsewhere, we may, if we have agreed to a cancellation, also deduct the value of these items from your deposit and ask you to pay any additional amount if their value is more than the amount of your deposit.

7.6. Advice about your legal right to cancel the contract is available from your local citizen’s advice bureau or trading standards office.

8. TITLE AND RISK
8.1. The goods will be your responsibility from the first available point for delivery or from when you are notified that the artwork is available for collection from the gallery (and the artwork is fully paid for)

8.2. Ownership of the goods will only pass to you when we receive payment in full of all sums due for the goods, including delivery charges, and delivery being available to be completed.

8.3. We reserve the right to instruct finance payments to commence fourteen calendar days after we have notified you that your goods are available.

9. PRICE AND PAYMENT
9.1. All RRPs stated in brochures are the release prices and are likely to increase over a period of time.

9.2. These prices include VAT. However, if the rate of VAT changes between the date of the order and the date of delivery, we will adjust the vat you pay, unless you have already paid for the goods in full before the change in the rate of VAT takes effect.

9.3. These prices exclude delivery costs, which may be added to the total amount due. If delivery costs are applicable, this will be made clear to you at the point of order.

9.4. It is always possible that, despite our best efforts, some of the goods we sell may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that, where the goods’ correct price is less than our stated price, we will charge the lower amount when dispatching the goods to you. If the goods’ correct price is higher than the price stated on the order, we will normally, at our discretion, either contact you for instructions before dispatching the goods, or reject the order and tell you. If the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the goods to you at the incorrect (lower) price.

9.5. Payment in cleared funds for all goods must be made at the time when goods are collected or with the order, as the case may be. We accept payment by cleared cheque (supported by bankers card), cash (subject to money laundering regulations), credit finance (subject to status) and most debit and credit cards.

9.6. We are not responsible for the collection, remittance and/or payment of any taxes, charges, levies, assessments or other fees of any kind imposed by any governmental or other authority in respect of the purchase, importation, sale or distribution of the goods and these are and will remain your responsibility.

9.7 items delivered to destinations outside the UK may be subject to taxes, fees, customs duty, levies, or other charges as a result of local legislation or customs formalities. These will be due before your items will be delivered.

The recipient of your order is responsible for all customs formalities for the import of the items and will be required to pay any additional charges for international delivery, including import duty, formal customs entry, taxes, levies, and other charges that may be levied outside the UK. The recipient of the items, not the person placing the order, will typically receive a separate request for payment of these charges when the goods arrive in the country of destination. If you’re ordering items to be delivered to someone else, please ensure they’re aware that they’ll be responsible for these additional charges.

9.8 To comply with anti-money laundering and counterterrorist financing requirements, we are likely to ask you for proof of your identity and may conduct searches or enquiries for this purpose for such regulated sales. We may also be required to identify and verify other persons, such as directors or beneficial owners. If information of this nature is not provided, this could delay your order.

9.8.1 Where we ask for sight of documents to prove identity and to enable us to verify it, we will specify which documents we require such as a passport or photocard driving licence.

9.8.2 You agree we may make checks using online electronic verification systems or other databases as we may decide.

9.8.3 We will not usually charge you for undertaking identification and verification checks, but we reserve the right to do so where the checks are likely to be significantly more time consuming than we would usually expect.

9.8.4 We shall not be liable for any loss arising from or connected with our compliance with any statutory obligation which we may have, or reasonable belief we may have, to report matters to the relevant authorities under the provisions of the money laundering and/or terrorist financing legislation.